✨ Cancellation & Payment Policy
A non-refundable deposit of 50% is required to secure your appointment.
Your appointment will be held for 48 hours pending payment of the deposit. If the deposit isn’t received within that time, your slot will be released.
48 hours’ notice is required to reschedule your appointment.
Missed appointments or failure to attend without notice will result in the deposit being non-refundable and non-transferable, as it covers business and preparation costs.
Treatments are non-transferable, unless agreed in advance.
Please note that consultation time is included within your treatment time.
If you are late, we’ll always do our best to provide the full treatment time, but this may not be possible depending on scheduling.
💆♀️ Block Payment Policy
Block sessions are valid for 12 months from the date of purchase.
All treatments must be booked in advance.
48 hours’ notice is required to reschedule your appointment.
If you miss your appointment without notice, the session will be deducted from your block to cover business and admin costs.
Alternatively, you may pay a £20 cancellation fee to retain the session.
Full payment is required in advance to receive the block booking discount.
Treatments are non-transferable unless agreed beforehand.
Consultation time is included within the treatment time.
If you are running late, we’ll do our best to deliver the full treatment, but it may need to be shortened if other bookings follow.